{"id":14,"date":"2026-08-18T18:53:17","date_gmt":"2026-08-18T18:53:17","guid":{"rendered":"https:\/\/webdiagnose.com\/index.php\/faq\/"},"modified":"2026-08-18T18:53:17","modified_gmt":"2026-08-18T18:53:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/webdiagnose.com\/index.php\/faq\/","title":{"rendered":"Questions before you ask for help?"},"content":{"rendered":"\n
Does WebDiagnose automatically scan my website?<\/summary>

No. The form collects the information needed for a person to review the problem. No automated score or instant report is presented as a diagnosis.<\/p><\/details>\n\n\n

What should I include in the request?<\/summary>

Include the website URL, what is going wrong, what you expected to happen, when it started and any exact error message. Say if the site, checkout, security or customer communication is currently affected.<\/p><\/details>\n\n\n

Should I send login details in the form?<\/summary>

No. Do not place passwords, API keys, recovery codes or other secrets in the public form. If access is required after the initial review, a safer way to provide temporary credentials can be agreed.<\/p><\/details>\n\n\n

Which websites can you support?<\/summary>

Common work includes WordPress, WooCommerce, hosting, DNS, SSL, forms, email delivery, performance, integrations, migrations and technical SEO. Use the form for another platform or problem and describe the setup so compatibility can be confirmed.<\/p><\/details>\n\n\n

Can you help when the website is down or hacked?<\/summary>

Emergency requests can be triaged when availability permits. Mark the request as urgent and explain the current impact. Availability, access, scope and the next action are confirmed before work begins; the website does not promise a response-time guarantee.<\/p><\/details>\n\n\n

How is pricing decided?<\/summary>

The issue is reviewed before a scope or price is proposed. A focused repair may be quoted as a defined task, while uncertain or multi-system problems may need a paid investigation first. No charge is created merely by submitting the form.<\/p><\/details>\n\n\n

Will you explain what caused the problem?<\/summary>

Clear explanation is part of the process. You should understand what was found, the recommended fix, important trade-offs and anything that still needs monitoring.<\/p><\/details>\n\n\n

Can support continue after the first fix?<\/summary>

Yes. Once the immediate issue is stable, WebDiagnose can discuss maintenance, updates, backups, performance work and ongoing technical support based on the website’s real needs.<\/p><\/details>\n\n\n

Do you guarantee rankings, speed scores or that a site can never be hacked?<\/summary>

No responsible technical service can guarantee search rankings, a fixed lab score on every device or permanent immunity from security incidents. The work can reduce risk and improve measurable outcomes, with limitations explained before implementation.<\/p><\/details>\n\n\n

What happens after I submit the form?<\/summary>

The details are manually reviewed. WebDiagnose may ask a focused follow-up question, confirm whether the issue can be handled, and explain the proposed investigation or repair scope before access or paid work begins.<\/p><\/details>\n","protected":false},"excerpt":{"rendered":"

How manual diagnosis works, what to include, what access may be needed and what happens after you submit a request.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/webdiagnose.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}