Last updated: 18 August 2026.
This policy explains the baseline data handling for the WebDiagnose website. It should be reviewed and adapted to the business’s final legal entity, jurisdiction, hosting, email, analytics and service-provider configuration before launch.
Information collected
When you request website help, the form collects your name, email address, website URL, problem category, urgency and the description you provide. The hosting platform may also create ordinary security and access logs such as IP address, browser information, requested page and time of access.
How information is used
- To review and respond to your inquiry.
- To assess whether WebDiagnose can investigate or repair the reported issue.
- To prepare a proposed scope, quotation or support arrangement when requested.
- To protect the website, prevent abuse and maintain operational records.
- To comply with legal obligations where they apply.
Sharing and processors
Information may be processed by the services used to operate the website and communicate with you, such as hosting, security, backup and email providers. Information is not sold. It may be disclosed where required by law or necessary to protect rights, systems or users.
Retention
Inquiry information is retained only for as long as reasonably needed to respond, provide requested services, maintain necessary business records, resolve disputes and meet legal obligations. The final retention schedule should be documented by the site owner.
Cookies and analytics
The theme does not add advertising or analytics trackers. WordPress, the hosting environment, security tools or future integrations may use essential cookies or collect technical data. If analytics, advertising, embedded media or other non-essential tracking is added, this policy and any consent controls must be updated.
Security and sensitive information
Reasonable safeguards are used, but no internet transmission or storage method is completely secure. Do not submit passwords, private keys, recovery codes, payment details or other secrets through the public form. A safer access method should be agreed if technical access is required.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection. Use the Contact page to make a privacy request. Identity may need to be verified before action is taken.
Changes and contact
This policy may be updated when the website, service providers or legal obligations change. The revised date will be shown above. Privacy questions can be sent through the Contact page.